Crew available now — ETA ≤ 60 min from dispatch · 24/7 · 504.702.1480
Response time measured from dispatch acknowledgment. ETA calculated from worst-case staging plus 10-minute buffer. Faster crew availability typical from Harahan HQ.
Water damage compounds every hour you wait.
Backed by 20+ years of construction experience and IICRC WRT, ASD, AMRT, OCT, and FRST certifications, Xero DMG runs every water loss in Covington and St. Tammany Parish with industry standards, documented evidence, and maximum transparency on our end of the claim.
On the high ground of the Bogue Falaya.
Covington sits at the confluence of the Bogue Falaya and Tchefuncte rivers, on some of the highest natural ground in greater New Orleans — 15-50 feet above sea level on the pine ridges. That elevation reduces flood risk but does not reduce the humidity load: the river fog and seasonal rains keep crawlspaces and ground-floor framing in the wet end of the moisture range from May through October.
That’s why Covington water losses demand a calibrated approach. Category 1 supply-line failures can progress to Category 2 within 36 hours when dehumidifiers come out too early. Our protocol — psychrometric mapping, structural moisture readings at 12-inch grid spacing, controlled drying, and post-extraction dryness verification — is calibrated for St. Tammany Parish humidity bands. We’re documentation heavy. Drying logs, moisture readings, third-party clearance when high-risk conditions are present — every page of evidence goes to both you and your adjuster, with a transparent read on time sensitivity and recommended next steps. You make one phone call. We handle the work and the paperwork.
The mitigation no one will redo.
A St. Tammany Parish water loss is a clock. Every hour Category 1 sits, the more likely it categorizes upward. Every day drywall stays wet, the more likely you’re also calling us for mold three weeks later. Our 20+ years of construction experience let us trace water at its source AND in places where you may not see it — slow supply-line failures, sub-slab wicking, vapor transport into cavity spaces — in maximum good-faith effort to reduce secondary damage down the road.
Documented from first reading to final clearance.
Daily drying logs with date-stamped moisture readings, equipment counts, and ambient psychrometrics. Photographic documentation of every affected surface, before and after. Class and Category designations with the IICRC S500 reference cited. When your adjuster asks “why this many dehumidifiers, why this many days,” the answer is in the file.
Source Identification
Active water source isolated and stopped before any extraction begins. Supply, drain, and ground-water sources have different mitigation paths — getting this wrong wastes a day.
Category Assessment
Category 1 (clean), Category 2 (gray), or Category 3 (black) — IICRC S500 classification drives PPE, containment, and material-disposal decisions. Documented with photos for adjuster review.
Class Mapping
Class I-IV affected-area assessment with thermal imaging. The class drives equipment count: how many air movers, how many dehumidifiers, how many days of drying.
Extraction
Truck-mounted extraction for standing water, then portable extraction for residual moisture in carpet pad, subflooring, and wall cavities. Extract before drying — drying standing water is throwing money away.
Structural Drying
Air movers and refrigerant or LGR dehumidifiers, monitored daily with moisture-meter readings. Drying log timestamped and shared with your adjuster in real time.
Dry-Standard Verification
Drying complete only when affected materials read within 4 percentage points of unaffected reference materials. Final report goes to you, your adjuster, and our records.
Five IICRC certifications. One general contractor license. Twenty years of building.
Restoration is regulated by what the contractor knows, not what they claim. Most Louisiana restoration firms hold one or two IICRC certifications. Xero DMG runs five — at the technician level, on the same person on the job site — backed by a Louisiana General Contractor license and twenty years of construction work that came before any of the certifications.
Backed by 20+ years of construction experience and a stack of IICRC certifications — WRT, ASD, AMRT, OCT, FRST — Xero DMG runs every loss with industry standards, documented evidence, and the maximum transparency we can control on our end of the claim.
What Covington clients ask first.
How fast can a crew reach Covington?
Active crews respond from our Metairie/Harahan facility. Published ETA is 60 minutes or less from dispatch acknowledgment, calculated as worst-case staging plus a 10-minute buffer. Faster response typical from HQ. Average response across St. Tammany Parish is 47 minutes. Active emergency? Call 504.702.1480 — dispatch is 24/7.
Will my insurance cover water damage mitigation?
Sudden & accidental water losses are covered under most homeowners policies (HO-3, HO-5). Long-term seepage is typically excluded. We bill your carrier directly, document IICRC S500 compliance, and handle supplement requests if the initial scope misses Class IV cavity drying. You don’t pay anything out of pocket if it’s covered.
What’s the difference between Category 1, 2, and 3 water?
Category 1 is clean (supply line, refrigerator water, broken sprinkler). Category 2 is “gray” (washing machine overflow, dishwasher discharge, sump-pump backup). Category 3 is “black” (sewage, river/storm water, prolonged stagnation). PPE, containment, and material-disposal decisions all change with the category.
What’s the warranty?
Our mitigation work carries a written 12-month warranty against secondary damage from improper drying. If a wall cavity wasn’t dried to the IICRC S500 standard and produces mold within 12 months, we re-engage at no charge.
Are you licensed?
Yes. Louisiana General Contractor RL.890700, IICRC WRT (water), ASD (drying), AMRT (mold), OCT (odor), FRST (fire/smoke) — all five certifications held at the technician level. HB-121 compliant, EPA Lead-Safe Certified Firm. Insurance and bond on file with St. Tammany Parish.