Crew available now — ETA ≤ 60 min from dispatch · 24/7 · 504.702.1480
Response time measured from dispatch acknowledgment. ETA calculated from worst-case staging plus 10-minute buffer. Faster crew availability typical from Harahan HQ.
Fire is the loud part. Smoke is the slow loss.
Backed by 20+ years of construction experience and IICRC FRST, OCT, WRT, ASD, and AMRT certifications, Xero DMG runs every fire and smoke loss in New Orleans and Orleans Parish with industry standards, documented evidence, and maximum transparency on our end of the claim.
Below sea level, above the water table.
New Orleans sits 1-6 feet below sea level across most of the city footprint, ringed by the Mississippi River levee on the south and the Industrial Canal and Lake Pontchartrain on the north. Average growing-season humidity holds above 75% from May through October, and the city’s clay-loam soils over historic batture hold moisture against foundation slabs long after the surface has dried.
That’s why New Orleans fire losses demand a calibrated approach. Protein-fire residue from a kitchen grease fire can transport through HVAC ductwork three rooms away from the source within 48 hours, even when the visible damage looks contained to one appliance. Our protocol — soot stratification analysis, HEPA-filtered cleaning, structural deodorization with hydroxyl or ozone treatment, and post-cleaning third-party indoor air quality clearance — is calibrated for Orleans Parish residential construction. We’re documentation heavy. Soot stratification logs, IAQ readings, content-pack-out inventory, third-party clearance when high-risk conditions are present — every page of evidence goes to both you and your adjuster, with a transparent read on time sensitivity and recommended next steps. You make one phone call. We handle the work and the paperwork.
The cleaning no one will redo.
A Orleans Parish fire is a stratification problem. The flames are over in minutes, but the soot keeps depositing for hours, then keeps off-gassing for weeks. Our 20+ years of construction experience let us trace soot transport into hidden cavity spaces — HVAC ductwork, attic insulation, between-stud spaces — in maximum good-faith effort to find what you don’t see and reduce secondary damage.
Documented from first soot reading to final air clearance.
Daily cleaning logs with surface-by-surface progression. Pre/post photo documentation of every affected room. Soot stratification analysis with the IICRC reference cited. Independent IAQ clearance test results. When your adjuster asks “why content pack-out, why ozone treatment, why third-party testing,” the answer is in the file.
Stratification Assessment
Wet smoke, dry smoke, protein, or synthetic — soot type drives every cleaning decision. Wrong assessment means the deodorization fails and the smell comes back two weeks later.
Containment & Board-Up
Affected zones isolated with negative-air containment. Open structural penetrations boarded up with secondary tarp seal to prevent weather/secondary water loss. Same-day on emergency calls.
Content Pack-Out
Salvageable contents inventoried, photographed, and removed for off-site cleaning at our facility. Total-loss items documented with replacement-cost detail for your adjuster.
Structural Cleaning
HEPA-filtered vacuum, then chemical sponge or wet cleaning by surface type. Walls, ceilings, framing, ductwork, fixtures — every surface gets a documented cleaning pass with the appropriate method.
Deodorization
Hydroxyl generators or ozone treatment for residual odor in porous materials. Multi-day cycles with air-quality testing between rounds. Smell verification before deodorization equipment leaves.
Third-Party Air Clearance
Independent indoor air quality test from a hygienist we don’t pay. Lab report filed with you, your adjuster, and our records.
Five IICRC certifications. One general contractor license. Twenty years of building.
Restoration is regulated by what the contractor knows, not what they claim. Most Louisiana restoration firms hold one or two IICRC certifications. Xero DMG runs five — at the technician level, on the same person on the job site — backed by a Louisiana General Contractor license and twenty years of construction work that came before any of the certifications.
Backed by 20+ years of construction experience and a stack of IICRC certifications — WRT, ASD, AMRT, OCT, FRST — Xero DMG runs every loss with industry standards, documented evidence, and the maximum transparency we can control on our end of the claim.
What New Orleans clients ask first.
How fast can a crew reach New Orleans after a fire?
Active crews respond from our Metairie/Harahan facility. Published ETA is 60 minutes or less from dispatch acknowledgment, calculated as worst-case staging plus a 10-minute buffer. Faster response typical from HQ for emergency board-ups (post-fire structural exposure). Active emergency? Call 504.702.1480 — dispatch is 24/7.
Will my insurance cover smoke damage cleaning?
Yes. Sudden & accidental fire and smoke losses are covered under standard HO-3 and HO-5 policies. Smoke damage from a covered fire — even in rooms that didn’t burn — is part of the same claim. We bill your carrier directly and handle supplement requests if the initial scope misses cross-room soot transport.
Can you save soft contents (clothes, fabrics, upholstery)?
Most fabric items can be saved with proper laundering or ozone treatment. We pack out, inventory, and process at our facility, then return cleaned items to you with a written disposition log. Total-loss items are documented for replacement-cost reimbursement.
What’s the warranty on the cleaning?
Our cleaning work carries a written 6-month warranty against persistent odor or visible soot recurrence on cleaned surfaces. If the smell comes back within 6 months, we re-engage and re-treat at no charge.
Are you licensed?
Yes. Louisiana General Contractor RL.890700, IICRC FRST (fire/smoke), OCT (odor), WRT (water), ASD (drying), AMRT (mold) — all five certifications held at the technician level. HB-121 compliant, EPA Lead-Safe Certified Firm. Insurance and bond on file with Orleans Parish.