Crew available now — ETA ≤ 60 min from dispatch · 24/7 · 504.702.1480
Response time measured from dispatch acknowledgment. ETA calculated from worst-case staging plus 10-minute buffer. Faster crew availability typical from Harahan HQ.
Fire damage isn’t just the burn. It’s the soot, the smoke, and the smell that stays for years.
Backed by 20+ years of construction experience and IICRC FRST, WRT, ASD, AMRT, and OCT certifications, Xero DMG runs every fire and smoke loss with industry standards, documented soot-residue mapping, and transparent communication to your carrier from the first walk-through.
West Bank, with Jefferson Parish on the map.
Estelle is an unincorporated West Bank community in Marrero between Estelle Avenue and the Westbank Expressway at +1 to +5 feet. Mix of 1970s-90s subdivisions; high water table and slab-on-grade conditions drive cavity-drying protocols.
That’s why Estelle fire & smoke losss demand a calibrated approach. Drying timelines, containment protocols, material disposal decisions, and clearance verification all change with local soil conditions, humidity bands, and structural patterns. Our protocol — IICRC-standard assessment, daily documented logs, photographic evidence, third-party clearance when high-risk conditions warrant — is calibrated for the West Bank environment. We’re documentation heavy. Drying logs, moisture readings, soot maps, mold sample chain-of-custody — every page of evidence goes to both you and your adjuster, with a transparent read on time sensitivity and recommended next steps. You make one phone call. We handle the work and the paperwork.
The cleanup no one will redo.
A fire-and-smoke loss is a chemistry problem. The soot from a synthetic-material fire (couch foam, electronics, plastics) is acidic; the soot from a protein fire (kitchen) is invisible but pungent; the soot from a fuel-oil fire is greasy and persistent. Cleaning each one wrong drives the smell back into the structure for years. Our IICRC FRST certification trains for this difference — and our 20+ years of construction experience tells us when smoke has penetrated framing and HVAC ductwork and needs deeper intervention.
Documented from first walk-through to final clearance.
Daily activity logs with date-stamped soot-residue testing, equipment counts, and HEPA-filtered air-quality readings. Photographic documentation of every affected surface. Soot type (wet, dry, protein, fuel oil) and material-by-material restorability decisions with the IICRC S700 reference cited.
Stabilization & Board-Up
Site secured, openings boarded, fire-damaged structural members shored if needed. Tarp-and-cover for the roof, with documentation for the carrier.
Soot Type Classification
Wet, dry, protein, or fuel-oil soot identified through visual and tactile testing. Soot type drives the cleaning chemistry.
Content Inventory & Pack-Out
Affected contents inventoried, photographed, and packed for off-site cleaning. Restorability decisions made item by item, documented for the carrier.
HEPA Filtration & Air Scrubbing
HEPA air scrubbers run continuously while occupied spaces are sealed off. Air-quality readings logged daily.
Surface-by-Surface Decontamination
Wet-cleaning, dry-sponge wiping, ultrasonic for hard contents, agitation for textured surfaces. Behind drywall, inside HVAC ductwork, into wall cavities.
Verification & Odor Control
Final inspection for surface cleanliness and odor signature. Hydroxyl or ozone treatment if residual smoke odor persists.
Five IICRC certifications. One general contractor license. Twenty years of building.
Restoration is regulated by what the contractor knows, not what they claim. Most restoration firms in our service area hold one or two IICRC certifications. Xero DMG runs five — at the technician level, on the same person on the job site — backed by a Louisiana General Contractor license and twenty years of construction work that came before any of the certifications.
Backed by 20+ years of construction experience and a stack of IICRC certifications — FRST, WRT, ASD, AMRT, OCT — Xero DMG runs every fire-and-smoke loss with industry standards, documented evidence, and the maximum transparency we can control on our end of the claim.
What Estelle clients ask first.
How fast can a crew reach Estelle?
Active crews respond from our Metairie/Harahan facility. Published ETA is 60 minutes or less from dispatch acknowledgment, calculated as worst-case staging plus a 10-minute buffer. Faster response typical from HQ. Active emergency? Call 504.702.1480 — dispatch is 24/7.
Will my insurance cover fire and smoke damage restoration?
Yes. Fire-and-smoke damage is covered under most homeowners and commercial policies (HO-3, HO-5, BOP). We bill your carrier directly, document soot type and material restorability, and handle supplement requests if the initial scope misses HVAC contamination or framing-cavity soot penetration.
Can the smoke smell really be removed?
Yes, when the underlying soot is fully decontaminated. Smoke odor that lingers after “cleaning” almost always means residual soot was left in framing cavities, HVAC ducts, or porous contents. Our IICRC FRST protocol addresses the soot at the source, then we neutralize residual molecules with HEPA filtration and hydroxyl or ozone treatment.
How long does fire and smoke restoration take?
Small kitchen fires can be cleared in 5-10 days. Whole-structure fires with smoke penetration into framing and HVAC can run 30-90 days. We give you a documented timeline at the front end and update it weekly.
What’s the warranty?
Our fire-and-smoke restoration work carries a written 12-month warranty against soot residue, surface staining, or persistent odor. If smoke smell returns within 12 months of clearance, we re-engage at no charge.