Effective Date: January 1st, 2026
Xero DMG (“Xero DMG,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit https://xerodmg.com (the “Site”) or contact us for restoration services.
1) Information We Collect
Information you provide
When you request help or contact us, we may collect information such as:
Name
Phone number
Email address
Service address or ZIP code
Details about your situation (water/fire/mold, timeline, photos you send, messages, etc.)
Information collected automatically
When you browse the Site, we (and our service providers) may collect:
IP address and device/browser information
Pages you view, time spent, and referring/exit pages
Cookie identifiers and similar tracking data (see Cookies section below)
2) How We Use Your Information
We use your information to:
Respond to requests and provide water, fire/smoke, and mold restoration services
Contact you by phone, email, or text regarding your request
Coordinate independent third-party testing and third-party lab reporting when applicable
Assist with insurance documentation/support when requested
Improve the Site, performance, and customer experience
Help protect against fraud, spam, or misuse
Comply with legal obligations
3) How We Share Information
We do not sell your personal information.
We may share information only as needed to operate and deliver services, including:
Service providers (website hosting, forms, analytics, communications tools)
Independent third-party testing firms and third-party laboratories for testing and reporting associated with your project
Insurance parties (such as carriers/adjusters) if you ask us to assist with the claim or documentation
Legal/safety reasons if required by law or to protect rights, safety, and property
4) Cookies and Tracking Technologies
We may use cookies and similar technologies to run the Site, remember preferences, measure traffic, and understand how visitors use our pages. You can limit cookies through your browser settings and (where available) the Site’s cookie controls (for example, “Manage Cookies”).
5) Communications (Calls, Texts, Email)
If you submit a request, call us, or email us, we may contact you using the information you provide. Standard message and data rates may apply if you receive texts from us.
6) Data Security
We use reasonable safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
7) Third-Party Links
Our Site may include links to third-party websites (such as social platforms). We are not responsible for their privacy practices.
8) Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect information from children.
9) Your Choices
You may request to access, correct, or delete your personal information (where applicable). You may also ask us to stop non-essential communications.
10) Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.
11) Contact Us
Xero Fire Water LLC / DBA Xero DMG
Phone: (504) 702-1480
Email: david@xerodmg.com / help@xerodmg.com
Mailing/Business Address: 18080 S I-12 Service Rd, Units 5 & 6, Ponchatoula, LA 70454
Service Areas: Southeast Louisiana